ITSM Process Assessment Supporting ITIL (TIPA)
| By: | Beatrix Barafort; Valerie Betry; Stephane Cortina; Michel Picard; Alain Renault; Marc St-Jean; Omar |
| Publisher: | Van Haren Publishing |
| Print ISBN: | 9789087535643 |
| eText ISBN: | 9789087535667 |
| Edition: | 1 |
| Format: | Page Fidelity |
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