Cruise Management
Information and Decision Support Systems| By: | Alexis Papathanassis |
| Publisher: | Springer Nature |
| Print ISBN: | 9783834932723 |
| eText ISBN: | 9783834971593 |
| Edition: | 0 |
| Copyright: | 2012 |
| Format: | Page Fidelity |
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Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.