Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent| By: | Henk Akkermans |
| Publisher: | Springer Nature |
| Print ISBN: | 9783319720166 |
| eText ISBN: | 9783319720173 |
| Edition: | 0 |
| Copyright: | 2018 |
| Format: | Reflowable |
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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.