Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
| By: | Daniel McLean |
| Publisher: | IT Governance |
| Print ISBN: | 9781849283830 |
| eText ISBN: | 9781849284875 |
| Edition: | 1 |
| Copyright: | 2013 |
| Format: | Reflowable |
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Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment.