Ten Steps to ITSM Success: A Practitioner’s Guide to Enterprise IT Transformation
| By: | Angelo Esposito, Timothy Rogers, Peter Silverleaf |
| Publisher: | IT Governance |
| Print ISBN: | 9781849284561 |
| eText ISBN: | 9781849284585 |
| Edition: | 1 |
| Copyright: | 2013 |
| Format: | Reflowable |
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There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.