ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond
| By: | Claire Agutter, Melanie Crawley |
| Publisher: | IT Governance |
| Print ISBN: | 9781849284172 |
| eText ISBN: | 9781849284196 |
| Edition: | 1 |
| Copyright: | 2013 |
| Format: | Reflowable |
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This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in providing practical guidance for when newly qualified practitioners enter the real world.