Implementierung von Service-Qualita basierend auf ISO/IEC 20000: Ein Management-Leitfaden
| By: | Michael Kunas |
| Publisher: | IT Governance |
| Print ISBN: | 9781849283311 |
| eText ISBN: | 9781849283335 |
| Edition: | 1 |
| Copyright: | 2012 |
| Format: | Reflowable |
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Table of Contents
Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation