Workshop in a Box: Communication Skills for IT Developers

Book Description

Modern business is built on tech - an IT team that is able to deliver results to meet internal and customer demands is essential, and should not be underestimated. Yet while sharp technical knowledge is an integral component of a team’s talents, effective communication is paramount. The ability to understand and explain problems, issues and ideas is vital, and ensures that tech has a lasting impact and within your business. Become a better communicator with this self-learning guide, and find out how important effective communication is in a world that depends upon technology. Get to grips with a range of different methods of communication, and learn how to navigate the nuances of each. Find tips and exercises to help you develop strategies to deal with a range of different situations and issues, and explore how to create quality presentations, reports, business cases, and proposals. With everything from the fundamentals of day to day interaction with colleagues, customers and clients to communicating complex and business critical ideas and information covered, this book will help you become a better communicator – and will demonstrate how effective communication can help you get ahead in IT.

What you will learn

• Explore and master a range of communication methods Learn how body language can communicate feelings and attitudes Develop your relationships by learning listening and questioning techniques Create effective presentations, reports, business cases and proposals Explore and avoid the pitfalls of jargon Learn more about the role of communication in conflict management Get to grips with strategies to cultivate a culture that recognizes the value of effective communication

Who this book is for