IT Service Management
Support for your ITSM Foundation exam| By: | John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths |
| Publisher: | BCS, The Chartered Institute for IT |
| Print ISBN: | 9781780173184 |
| eText ISBN: | 9781780173207 |
| Edition: | 3 |
| Copyright: | 2016 |
| Format: | Reflowable |
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Table of Contents
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.