Service Desk and Incident Manager
Careers in IT service management| By: | Peter Wheatcroft |
| Publisher: | Ingram Publisher Services UK- Academic |
| Print ISBN: | 9781780172330 |
| eText ISBN: | 9781780172354 |
| Edition: | 1 |
| Copyright: | 2014 |
| Format: | Reflowable |
Lifetime - $31.19
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Details
Table of Contents
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include developing, implementing, monitoring and improving processes and procedures and this essential guide covers areas such as purpose, required skills and career progression, as well as tools, standards and frameworks.