The Human Touch
Personal skills for professional success| By: | Philippa Thomas; Debra Paul; James Cadle |
| Publisher: | BCS, The Chartered Institute for IT |
| Print ISBN: | 9781906124915 |
| eText ISBN: | 9781780171388 |
| Edition: | 1 |
| Copyright: | 2012 |
| Format: | Reflowable |
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Table of Contents
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.