Obtaining Value from Big Data for Service Delivery
| By: | Stephen H. Kaisler; Frank Amour; J. Alberto Espinosa; William H. Money |
| Publisher: | Business Expert Press LLC |
| Print ISBN: | 9781631572227 |
| eText ISBN: | 9781631572234 |
| Edition: | 0 |
| Copyright: | 2015 |
| Format: | Page Fidelity |
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Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.