Developing Technologies in E-Services, Self-Services, and Mobile Communication
New Concepts| By: | Ada Scupola |
| Publisher: | IGI Global |
| Print ISBN: | 9781609606077 |
| eText ISBN: | 9781609606084 |
| Edition: | 0 |
| Copyright: | 2011 |
| Format: | Page Fidelity |
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Central to the study of e-services is the ability to evaluate critical success factors, which include quality, effectiveness, accessibility, and societal implications. Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools. This book reviews specific e-services such as e-banking and e-health initiatives and offers new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services.