Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead
| By: | Gene Klann |
| Publisher: | Center for Creative Leadership (CCL) |
| Print ISBN: | 9781932973709 |
| eText ISBN: | 9781604916768 |
| Edition: | 0 |
| Copyright: | 2003 |
| Format: | Reflowable |
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There are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things — communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people