FrontLine Guide to Communicating With Employees

Here is a useful guide to communicating with employees, co-workers and bosses packed with advice for improving the way you communicate throughout your professional and personal activities. If you really want to become a good communicator, you can do it with this guide. And the payoff will be immediate and obvious. Written for new managers but full of insight for veterans as well, this book focuses on the communication abilities, skills and practices commonly associated with highly effective leaders. You'll learn good managers must go beyond simply ordering people around. They must make the effort to listen to employees and empower them with their words. And that's the most basic of all communication skills you'll be reminded of throughout this book paying attention to your people. With personal anecdotes to back up the principles presented, the author of "Front Line Guide to Communicating with Employees" sets the record straight on powerful theories about working with people. In seven chapters, author Woodrow Sears directs your attention to what needs to be done to: Communicate your commitment, authority and leadership; Establish good two-way communication; Deal with negative attitudes; Overcome the challenges to listening well; Be clear about your messages; Avoid being defensive; Identify problems; Find a workable middle ground. In addition, a variety of quizzes, checklists and exercises will help you quickly put these principles into action.