The Problem Solving Memory Jogger
| By: | Michael Brassard; Lisa Boisvert; Jeff Bienkowski |
| Publisher: | GOAL/QPC |
| Print ISBN: | 9781576811351 |
| eText ISBN: | 9781576811481 |
| Edition: | 2 |
| Format: | Page Fidelity |
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The Second Edition is even better! A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it’s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to eliminate the gap and keep it from occurring in the future. WE START WITH GOOD TEAMS - Understand work as a process - Identify important problems to work on - Develop team skills - Find the root cause - Generate innovative solutions Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, as well as a tool for verifying root causes.