Leading Healthcare Cultures: How Human Capital Drives Financial Performance

Does your organization have clearly articulated values? Are you focusing on your people as much as your profits? A values-based culture emphasizes the important role that human capital—the collective contributions of an organization’s employees—plays in long-term financial and operational success. Learn how to leverage both human and financial capital to improve employee and patient satisfaction, physician relationships, and profitability. Includes strategies for: Integrating your finance department into the culture of your organization; Breaking down the silos that exist between departments; Involving the medical staff to build a culture designed to improve physician–hospital relations; Uniting the team by openly sharing information and promoting shared accountability; Focusing on organizational values as the foundation for the budgeting process; Measuring, analyzing, evaluating, and reporting human capital data; and Creating a “Chief People Officer” charged with leading all human capital activities. Also includes self-reflection questions to help you determine the next steps for your organization.