Transforming Health Care
Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience| By: | Charles Kenney |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9781563273759 |
| eText ISBN: | 9781439887219 |
| Edition: | 1 |
| Copyright: | 2011 |
| Format: | Reflowable |
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For decades, the manufacturing industry has employed the Toyota Production System � the most powerful production method in the world � to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe