Freedom from Command and Control
Rethinking Management for Lean Service| By: | John Seddon |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9781563273278 |
| eText ISBN: | 9781439885086 |
| Edition: | 1 |
| Copyright: | 2005 |
| Format: | Reflowable |
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"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers." An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers