Quality Is Personal
A Foundation For Total Quality Management| By: | Harry Roberts |
| Publisher: | Simon & Schuster |
| Print ISBN: | 9780029266250 |
| eText ISBN: | 9781439118528 |
| Edition: | 0 |
| Format: | Reflowable |
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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.