Dancing with the Customer
101 Lessons Towards Service Supremacy| By: | Paul Dorrian |
| Publisher: | Penguin Random House South Africa |
| Print ISBN: | 9781415200322 |
| eText ISBN: | 9781415203613 |
| Edition: | 1 |
| Copyright: | 2011 |
| Format: | Reflowable |
Lifetime - $7.20
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Details
Table of Contents
We are at a defining moment in thinking about competitiveness. Customer service is no longer an extension of business. It is the core of it. Nor is rendering good service sufficient. The global economy is heaving sea and if you don't attain supremacy in customer service you may find yourself drowning. However, if you follow the 101 practical lessons in this book your business will take a quantum leap.