Emotional Labor and Crisis Response
Working on the Razor's Edge| By: | Sharon H. Mastracci; Mary E. Guy; Meredith A. Newman |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9780765625182 |
| eText ISBN: | 9781317472124 |
| Edition: | 1 |
| Copyright: | 2012 |
| Format: | Reflowable |
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The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.