Managing Customer Service
| By: | Institute of Leadership & Management |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9780080464190 |
| eText ISBN: | 9781136385124 |
| Edition: | 5 |
| Copyright: | 2007 |
| Format: | Reflowable |
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Table of Contents
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).