Managing Quality
| By: | Des Bell; George Wilson; Philip Mcbride; Nial Cairns |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9781138155947 |
| eText ISBN: | 9781136008894 |
| Edition: | 1 |
| Copyright: | 1994 |
| Format: | Reflowable |
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Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.