The Quality Business
Quality Issues in the Smaller Firm| By: | Robert Blackburn; James Curran; Julian North |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9780415146081 |
| eText ISBN: | 9781134758067 |
| Edition: | 1 |
| Copyright: | 1998 |
| Format: | Reflowable |
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Table of Contents
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management* interviews with a selected sample of over 150 owner-managers* detailed case studies of small firms* analysis of self-generated quality strategies* the variety of formal methods of quality control.