Global Tourism and Informal Labour Relations
The Small Scale Syndrome at Work| By: | Godfrey Baladacchino |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9781138880641 |
| eText ISBN: | 9781134730735 |
| Edition: | 1 |
| Copyright: | 1998 |
| Format: | Reflowable |
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Table of Contents
The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.