Understanding, Managing and Implementing Quality
Frameworks, Techniques and Cases| By: | Author |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9781138615694 |
| eText ISBN: | 9781134596157 |
| Edition: | 1 |
| Copyright: | 2002 |
| Format: | Reflowable |
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Table of Contents
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.