Maximizing the Value of Consulting: A Guide for Internal and External Consultants
| By: | Jack J. Phillips, William D. Trotter, Patricia Pulliam Phillips |
| Publisher: | Wiley Professional Development (P&T) |
| Print ISBN: | 9781118923405 |
| eText ISBN: | 9781119123682 |
| Edition: | 1 |
| Copyright: | 2015 |
| Format: | Page Fidelity |
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Focuses on three important areas for the internal consulting process: First, it shows how to manage the process to deliver value, ensuring that resources are used properly and the investment is managed efficiently. Second, the book shows how to be relevant in todays environment, ensuring that consulting is connected to the business, appropriate levels of commitment are secured, and adequate support is provided. Third, the book shows how to calculate the value of consulting in terms that executives understandbusiness impact and ROI. Part One, Managing for Value Chapter 1: The Role and Importance of Internal Consulting Chapter2: Organizing the Consulting Function to Deliver Value Chapter 3: Managing the Consulting Function for Value Chapter 4: Controlling Consulting Costs and Enhancing Benefits Chapter 5: Utilizing the Consulting Scorecard Part Two: Connecting to the Business Chapter 6: Aligning Consulting to the Business Chapter 7: Setting Objectives at Multiple Levels Chapter 8: Designing Consulting to Deliver Results Chapter 9: Building Management Support Part Three: Delivering Value and ROI Chapter 10: Measuring the Initial Stages of Consulting Chapter 11: Measuring Application and Implementation Chapter 12: Measuring and Isolating the Business Impact Chapter 13: Measuring ROI and Intangibles Chapter 14: Using Results to Drive Appropriate Actions Chapter 15: Increasing the Value of Internal Consulting to the Enterprise