The Responsive City: Engaging Communities Through Data-Smart Governance

Organized into eight chapters, the Data-Smart City is a resource for governing cities in the digital age with applicability to civic engagement, urban infrastructure, public safety, health and human services and regulation.  The book highlights the promising intersection of government and data through vivid case-studies featuring the municipal pioneers and big data success stories from Boston, Chicago, New York and Copenhagen.  The contents covers three new forms of "empowerment" made possible by recent technological breakthroughs; 1) the use of data to visualize service delivery and predict the places where streamlining and service improvement is possible, 2) paper-based traditional tasks can be commodified by digital means, so that cities can act with greater discretion, agility, professionalism, and decisiveness and 3) the voice of citizens and civic groups is now present and actionable, real-time.