Fundamentals of Performance Improvement: A Guide to Improving People, Process and Performance

Fundamentals of Performance Technology is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions. This accessible, commonsense approach gives readers the information and tools they need to: identify problems in an organization determine likely causes develop an appropriate intervention strategy and put it into practice measure results In this third edition, the authors present an enhanced version of the model with a more cohesive perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field.