Health Care Operations and Supply Chain Management: Strategy, Operations, Planning, and Control

Health Care Operations Management: Strategy, Operations, Planning, and Control provides students with a thorough foundation in  operations management, supply chain management, and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The book incorporates the features and functions of Microsoft Excel where appropriate in its coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations. The book illustrates leading edge concepts and techniques such as six-sigma and lean logistics, and shows how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance. Screen shots and detailed instructions guide the student through the use of Excels many functions and features. Each chapter concludes with application exercises and analysis, along with a real life case study. Table of Contents: Part 1 - Strategy 1. The Health Care Operations Function 2. Health Care Operations and Supply Chain Strategy 3. Financial and Managerial Aspects of Health Care Operations Part 2 Process Design and Analysis of Health Care Operations 4. Problem Solving and Decision Making 5. Statistical Data Analysis for Operations/SCM Improvement 6. Simulation 7. Improving Patient Flows and Processes 8. Health Care Facility Layout Part 3 Managing Health Care Operations Quality 9. Managing Quality 10. Quality Control and Improvement Part 4 Planning and Controlling Health Care Operations 11. Principles of Lean 12. Forecasting 13. Project Management 14. Scheduling and Capacity Management 15. Inventory Management