Improving Performance: How to Manage the White Space on the Organization Chart, Updated

Part One lays out the framework for Improving Performance, including viewing organizations as systems and introducing the three levels of Performance: Organization, Process, and Job/Performer. Part Two digs deep into the what and how of the Three Levels. Part Three shows how to apply the Three Levels of Performance, including: Linking Performance to Strategy Moving from annual programs to sustained Performance Improvement Diagnosing and improving performance case study Redesigning Processes Overcoming the Seven Deadly Sins of Performance Improvement Measuring Performance Managing Processes and Organizations as Systems Designing Organizational Structures that work Creating a Performance-based HRD Function Developing an Action Plan New content to this edition includes: Two new real-world Case Studies A new Chapter on How Process Innovations Are Enabled in a Digital World Many additional proven-to-work tools from real-world consulting experience.