Foundations of Health Care Management: Principles and Methods

Foundations of Health Care Management: Principles and Methods is designed to be a concise, reader-friendly, introductory text covering the most important issues in health care management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources. The book offers important insights into the area of management of health care organizations and health care workers. The authors provide comprehensive coverage of the major issues that will be faced as managers of scarce resources during the revolution in health services delivery over the next five to 10 years. Among these revolutionary forces are health reform, comparative effectiveness research, increases in the use of information and patient care technology, labor shortages, and continuing evolution in the role of patients as consumers, The book serves an important dual purpose for faculty and students by providing both insights into the health care field as well as foundational content on essential management and leadership. Contents: Part 1: Introduction to Health Care Management Chapter 1 Critical Issues for Future of Health Care in the United States; Introduction; Changing Health Care Infrastructure; Emphasis on productivity in the use of health care resources; Emphasis on the efficiency of services delivery; Eliminating waste in health care delivery; Summary; Discussion Questions Chapter 2 Health Care Management Fundamentals; Introduction; Management theory; Managerial functions; Human resource management; Management of services; Summary; Discussion Questions Part 2: Managing in the External Environment 3 Strategy and Structure: Choosing a Path to Achieve Success; Introduction; Governance and Management of the Health Care Organization; Understanding the Operating Environment; Vision, Mission and Objectives: Defining Success; Strategic Choices and Processes; Organizational Structure and the Design of Work; Systems and Network Relations; Physician Network: The Specific Case; Summary; Discussion Questions 4 Innovation and Change: Creating a Culture of Excellence; Introduction; Types of Organizational Change and Cultures that Thrive; Theories of Innovation and Change; People, Culture and Structure for Innovation; Managing the Process of Change; Developing Adaptive Organizations; Summary; Discussion Questions Part 3: Managing Human Performance in Organization 5 Leadership as Plural; Introduction; Leadership Basics; Employee Participation; Empowerment and Responsibility; The challenge of leadership in health services delivery; Summary; Discussion Questions 6 Communication: Can You Hear Me Now?; Introduction; Communication methods; Communication skills; Communication and interpersonal relationships; How to build trust in relationships; Communicate to motivate; Summary; Discussion Questions 7 Motivation and Creating Jobs that Do; Introduction; Theories of motivation; Motivation of workers who deliver health care services; How to tap intrinsic motivation in workers; How to design motivating jobs in health care delivery; Summary; Discussion Questions 8 Teams in a Solo World; Introduction; Types of Teams; Effective Team Processes; Managing Conflict and Negotiation; Developing High Performance Teams; Summary; Discussion Questions Part 4: Creating A High Performance Workforce 9 Human Resources Managementhealthcare workforce; Introduction; demographic trends; employment legislation; labor relations; employee relations; developing human capital; HR metrics; Discussion Questions 10 Recruiting and Retention: Unique Challenges; Introduction; Health care job trends; tradtional recruitment methods; recent developments in healthcare recruitng; evaluating the recruiting function; selection strategies; selection methods; selection evalaution; retention initiatives; Discussion Questions 11 Performance Improvement: The Pursuit of Quality Care; Introduction; Total Quality Management Concepts; Training, Development and Assessment; Performance Appraisal and Reward Systems; Summary; Discussion Questions Part 5 Special Areas of Health Care Management 12 Health Care Marketing: Speaking the Language; Introduction; Marketing skills; The Marketing Process; The Role Of Marketing In Health Care Organizations; Marketing Strategy; Using Marketing Research In Health Services Delivery; Summary; Discussion Questions 13 Financial Management: Show Me the Money!; Introduction; The Costs of Health Care; National Health Spending; History of Health Insurance; Characteristics of Health Care Finance; Cost Effectiveness Research; Summary; Discussion Questions 14 Ethics, the Law and Doing Good; Introduction; Ethics in the world of health care; Utility and justice; Discrimination issues in health care; Biomedical issues; Professional responsibility; Code of ethics; Summary; Discussion Questions 15 A Look into the Future; Introduction; Financial issues in health care; Performance evaluation; Report cards in health services delivery; Summary; Discussion Questions