Renegotiating Health Care: Resolving Conflict to Build Collaboration

Praise for the prior edition: "This book is a well-written presentation of the concepts, utility, and techniques of the kind of negotiations required in the present changing configuration of the healthcare system...The book is a highly readable, practical, and comprehensive treatise on resolving conflict and developing collaboration among the participants in the healthcare field. It is an eminently useful contribution." --Doody's Publishing, four-star review "The health care sphere we inhabit would unquestionably be more satisfying if everyone adopted the cooperative techniques taught in this book." --New England Journal of Medicine Renegotiating Health Care: Resolving Conflict to Build Collaboration, Second Edition by Leonard Marcus and Barry Dorn is a practical guide to negotiation and conflict resolution in the health care field. Unresolved conflict can hamper any organizations ability to make timely decisions and implement new strategies. Focusing on the complex interactions between those that deliver, receive, administer, and oversee health care, the book outlines negotiation techniques and conflict resolution approaches that can positively impact efficiency, quality of care, and patient safety. This book should be required reading for students and professionals in health services management and administration, and conlfict resolution professionals working in the health care field. New to this edition: Pedagogical features in each chapter -- key terms, summaries, end-of-chapter discussion questions. A new systematic, step-by-step practice method for interest-based negotiation. A greater focus on leadership throughout the book as well as a new chapter on meta-leadership, a discipline which aims to coalese the disparate departments and professionals in the health care arena.