Working with Difficult People
Revised and Expanded| By: | Muriel Solomon |
| Publisher: | Penguin US |
| Print ISBN: | 9780735202917 |
| eText ISBN: | 9781101662731 |
| Edition: | 0 |
| Copyright: | 2002 |
| Format: | Reflowable |
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Table of Contents
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.