The Complete Idiot's Guide to Great Customer Service
| By: | Ron Karr |
| Publisher: | Dorling Kindersley US |
| Print ISBN: | 9780028619538 |
| eText ISBN: | 9781101198537 |
| Edition: | 0 |
| Copyright: | 2003 |
| Format: | Reflowable |
Lifetime - $10.79
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Details
Table of Contents
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.