HVAC Customer Service Handbook

This HVAC Customer Service Handbook clearly defines how successfully develop the knowledge and skills for delivering excellent customer service in the mechanical trades. This practical, easy-to-understand book features actual customer scenarios, practical applications, and insightful illustrations. Key behaviors such as being on time, having a positive attitude, listening, conveying empathy, teamwork and handling difficult customers are covered throughout the book. The flowcharts offer a step-by-step approach to fast and efficient problem resolution. This book is easy to read and well-illustrated.