The Hidden Leader
| By: | Edinger, Scott K.; Sain, Laurie; Kouzes, James M.; Posner, Barry Z. |
| Publisher: | AMACOM (American Management Association) |
| Print ISBN: | 9780814433997 |
| eText ISBN: | 9780814433997 |
| Edition: | 1 |
| Format: | Page Fidelity |
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Without fanfare or fancy positions, valuable employees are quietly stepping up to leadership roles at every level of every company—the front-line worker who inspires the team to success, the field agent who solves a previously intractable problem, the service rep who thinks outside the box to build unshakeable customer loyalty. These are the people whose leadership creates long-term success for companies large and small. The Hidden Leader shows readers how to pinpoint talented but underutilized employees and cultivate them to reach their full potential.