Managing Knock Your Socks Off Service
| By: | Bell, Chip R.; Zemke, Ron; Bush, John |
| Publisher: | AMACOM (American Management Association) |
| Print ISBN: | 9780814432044 |
| eText ISBN: | 9780814432044 |
| Edition: | 3 |
| Format: | Page Fidelity |
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The bestselling customer service management book—updated with fresh examples, new tools, and the latest, cutting-edge ideas.