High-Tech, High-Touch Customer Service
| By: | Solomon, Micah |
| Publisher: | AMACOM (American Management Association) |
| Print ISBN: | 9780814417904 |
| eText ISBN: | 9780814417904 |
| Edition: | 1 |
| Format: | Page Fidelity |
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In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.