The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program
| By: | James T. Ziegenfuss, Jr. |
| Publisher: | McFarland & Company, Inc., Publishers |
| Print ISBN: | 9780786448968 |
| eText ISBN: | 9780786485321 |
| Edition: | 2 |
| Format: | Page Fidelity |
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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.