Gratuity
| By: | Seltzer, Richard; Ochs, Holona LeAnne |
| Publisher: | Bloomsbury USA |
| Print ISBN: | 9780739144237 |
| eText ISBN: | 9780739144237 |
| Edition: | 0 |
| Format: | Page Fidelity |
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Table of Contents
Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.