The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

Soft skills are the often the most overlooked asset in the IT professionals toolbox. The ability to be a team player, communicate effectively with co-workers and customers, and problem solve are abilities often overlooked by the IT professional. Unfortunately, they are not overlooked by the those hiring the IT professionals. The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction.