How to Share Good or Bad News by E-mail
| By: | Natalie Canavor; Claire Meirowitz |
| Publisher: | Pearson Technology Group |
| Print ISBN: | 9780137064960 |
| eText ISBN: | 9780132159524 |
| Edition: | 1 |
| Copyright: | 2010 |
| Format: | Reflowable |
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This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....