Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments and Bad Behavior
| By: | Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071829311 |
| eText ISBN: | 9780071829311 |
| Edition: | 2 |
| Format: | Page Fidelity |
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