The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
| By: | Dasu, Sriram; Chase, Richard |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071809931 |
| eText ISBN: | 9780071809931 |
| Edition: | 1 |
| Format: | Page Fidelity |
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