Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay
| By: | Ernan Roman |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071740838 |
| eText ISBN: | 9780071743082 |
| Edition: | 1 |
| Format: | Page Fidelity |
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