The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
| By: | Joseph A. Michelli |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071548335 |
| eText ISBN: | 9780071641630 |
| Edition: | 1 |
| Format: | Page Fidelity |
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