The Big Book of Customer Service Training Games
| By: | Peggy Carlaw; Vasudha K. Deming |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780070779747 |
| eText ISBN: | 9780071501828 |
| Edition: | 1 |
| Copyright: | 1998 |
| Format: | Page Fidelity |
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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.