Dealing With Difficult People
| By: | Brinkman, Dr. Rick; Kirschner, Dr. Rick |
| Publisher: | McGraw-Hill Professional |
| Print ISBN: | 9780071823302 |
| eText ISBN: | 9780071463331 |
| Edition: | 1 |
| Copyright: | 2006 |
| Format: | Page Fidelity |
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Table of Contents
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine 'take-charge' skills that prevent people from becoming difficult